Nadia London 14-Day Returns Policy
You deserve to love every piece... want to make a return? We have simplified the returns process. You may return your item within 14 days of receipt, subject to the following terms and conditions:
1. Eligibility for Returns
1.1. Items must be returned in their original condition: unworn, unwashed, and with all original tags and packaging intact. Returns will not be accepted if the item shows signs of wear, including marks from makeup, deodorant, fake tan, or similar.
1.2. If you are returning a dress with boning inside, the boning must be undamaged and not bent out of shape.
1.3. Tags must not be damaged.
1.4. For faulty items, please contact our Customer Service team within 48 hours of receipt, providing your order number and clear images of the issue. Items are classified as faulty if they arrive damaged.
1.5. Original shipping costs is non-refundable once purchased.
1B. Sale Items
1.6. End of season & sale items or items marked as “Non-Returnable” are not eligible for return. Returned sale items will be rejected.
2. Initiation of the Return
Please note: Nadia London Returns Portal will provide the shipping label, in exchange a £5 return shipping fee will be deducted from your order refund, to cover shipping costs.
2.1. To initiate a return, please follow these steps:
- Ensure you package your return carefully, ensuring boning or clothing construction is not damaged or bent out of shape.
- Access our Royal Mail Returns Portal online.
- Provide your order number and your email address.
- Select the shipping method you prefer and receive a QR code or shipping label.
- Take your parcel to the nearest drop off point within 48 hours of creating the label.
3. Return Shipping
3.1. A fee of £5 will be deducted from your refund total, to cover the return postage costs of providing your returns label.
3.2. You are responsible for the cost of return shipping. Please note, your initial shipping fee is non-refundable if you decide to return your parcel.
3.3. Please be aware that returns must be registered within 14 days of receiving your order.
4. Inspection and Approval
4.1. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.
4.2. If the return is approved, we will process your refund.
4.3 Once approved a £5.00 shipping cost fee will be deducted from your refund, to cover the cost of the return label provided.
5. Refund Process
5.1. Refunds will be issued in the same form of payment used for the original purchase.
5.2. Please allow up to 14 days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.
6. Contact Information
If you have any questions or need assistance with your return, please contact our customer support team using our customer support chat, conveniently located in the bottom right hand corner of the screen.
7. Changes to the Returns Policy
Nadia London reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from Nadia London, you acknowledge that you have read and agreed to this 14-day returns policy.
Please read the following information carefully before placing an international order.
At Nadia London, we welcome international customers and are happy to accept eligible returns in accordance with our 14-day returns policy.
However, please be aware that our international returns process differs from our UK returns process.
International Returns
Outside of the UK
1. Arranging an International Return
Our Royal Mail returns portal is available exclusively for UK customers and cannot be used for international orders.
If you are an international customer wishing to return an item, you must contact our Customer Care team through the chat function on our website within 14 days of receiving your order.
Please provide your order number and confirm which item(s) you wish to return.
Our team will then provide you with our UK warehouse return address and the relevant return instructions.
International customers must contact us directly to obtain the correct return address before arranging their return shipment.
2. International Return Shipping Costs
Nadia London does not provide prepaid return labels for international orders.
All international customers are responsible for independently arranging and paying for their return shipment to our UK warehouse.
This includes, but is not limited to:
Return postage and courier charges.
Customs clearance fees.
Import duties and taxes associated with returning the parcel.
Any additional courier or administrative charges incurred during the return process.
The cost of returning an item internationally will vary depending on your country, chosen courier and parcel weight.
Nadia London does not cover or reimburse international return shipping costs for change-of-mind returns, including returns due to sizing, fit or personal preference.
We recommend obtaining a return postage quotation from your chosen courier before arranging your return.
3. Customs Declarations and Import Duties
When returning an item to the UK, international customers are responsible for completing all necessary customs documentation accurately.
Please clearly declare your parcel as “Returned Goods” on the customs declaration.
Where applicable, customers should ask their chosen courier about claiming Returned Goods Relief to help avoid unnecessary UK import charges.
Please note that marking a parcel as returned goods does not guarantee exemption from customs charges.
Any customs charges, import duties or associated fees incurred as a result of incorrect or incomplete customs documentation remain the responsibility of the customer, where permitted by applicable law.
Nadia London does not provide reimbursement for customs charges incurred.
4. Return Shipping and Tracking
International customers may use a courier of their choice when returning an eligible item.
We strongly recommend using a fully tracked and insured shipping service.
Please retain your proof of postage and tracking information until your return has been received and processed.
Nadia London cannot accept responsibility for return parcels that are lost or damaged in transit before reaching our warehouse.
5. Return Eligibility and Refunds
All international returns are subject to our standard 14-day returns policy.
Items must be returned in their original condition, unworn, unwashed, with all original tags attached and packaging intact.
Items showing signs of wear, makeup, deodorant, fake tan, damage or other marks may be rejected in accordance with our returns policy and applicable consumer rights.
Once your return has been received and inspected by our UK warehouse, an eligible refund will be processed to your original payment method.
Original delivery charges and any import duties or taxes paid when receiving your order are not reimbursed by Nadia London.
Please allow up to 14 days for your refund to be processed in accordance with our returns policy and applicable consumer rights.
6. Faulty or Incorrect Items
If you believe you have received a faulty or incorrect item, please contact our Customer Care team with your order number and clear photographs of the issue.
We ask customers to report any issues within 48 hours of delivery so that our team can investigate promptly.
Please do not arrange an international return for a suspected faulty or incorrect item until you have contacted our team and received further instructions.
7. Contact Us
For international return requests or further assistance, please contact our Customer Care team using the chat function located on our website.
Our team will be happy to provide the correct warehouse return address and assist you with your return instructions.
By placing an international order with Nadia London, you acknowledge that international change-of-mind returns must be arranged independently and that you are responsible for the associated return shipping costs.