Please contact us via the customer support chat, conveniently located in the bottom right hand corner of your screen. Please note, we do not use email - as advised on our website.

Our customer support team will respond to you within 24 hours, but usually take less, depending on the time of day you contact them. Please be assured that our customer support are fully equipped to handle your enquiry and are keen to help.

As of November 2024, we no longer use email for customer communication. For any enquiries or assistance, please use our customer support chat, conveniently located in the bottom right-hand corner of your screen.

Our customer support team is here to help and will respond to your message within 24 hours.

When you message the customer support chat, please input your email, this way you can be notified when one of our team responds & you can resume your conversation.

Our customer support team always respond within 24 hours. If you are waiting on a response and it has been longer than 24 hours, then please check your spam or junk mail. If you cannot find anything then please get back in touch!

Once we have your returned parcel, it can take 1-2 weeks to be processed. Please don't worry if you have not heard from us yet, your parcel will be working its way through the network.

To make a return, please use our Returns Portal - here.

Please contact us with any questions you may have regarding your return, we are happy to help!

Please include your order number & tracking for your return in your message, to make the process quicker.

If you are looking for any email from us, we would advise searching our email - help@nadiathecollection.com - in your inbox including junk & spam folders.

If you cannot find the email you're looking for, then please contact customer support with your full name & date of order placed. This way we can find your order in our system!

We would advise:

• Clearing your browser cache/cookies
• Refreshing the page
• If the problem continues, please take a screenshot and contact us.

• Double check for typos or spaces before/after the code.
• Review the codes terms eg. minimum spend, product exclusions
• Still stuck? Reach out and we can apply it for you if valid.

• Ensure all fields are filled in correctly (address, payment.)
• Try switching devise or browsers
• If it freezes again, please let us know.

• Double check your postcode and country selection.
• If you're using a VPN, try disabling it.

You can find our official size chart here.

Want help with sizing? Contact us! We are happy to help.

We can offer you advice on your sizing, please contact our customer support and let us know which item you'd like help with.