HOW TO CONTACT US
Customer support can be contacted using the chat bubble icon that can be located in the right hand bottom corner of our website.
Available from Monday to Sunday | 9am-5:30pm BST
Customer support can be contacted using the chat bubble icon, this can be located in the right hand bottom corner of our website.
We wil try get back to you as quickly as we can, please allow up to 24 hours for a response.
Please be mindful of our customer support's working hours | 9:30am - 5pm
No, we do not use email for any communication. We use the customer support chat which can be located in the bottom right hand corner of our website.
Yes, if it has't shipped. Please get in touch ASAP if you'd like to cancel your order.
If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount.
Please contact us via the customer support chat, you can locate this on our website in the bottom right hand corner - using the speech bubble icon.
Please allow up to 24 hours for a response from customer support.
Please ensure that you used an email you have access to, our live chat will notify you via email when one of our customer support team responds.
You can return your order up to 14 days after it has been delivered, if it complies with our return rules.
Please note, returns are not free - you pay for shipping back to us.
Please find all returns information here.
OUR JOURNEY
Our debut collection, launched in October 2024. We grossed over 1 million views on TikTok within our first week and sold out of multiple designs. This was a very significant moment for us as a brand as we realised what Nadia London could become. We began building our community on social media and planning our first Winter collection.
Our first Winter collection 'Party', launched December 2024. We had established a strong community on social media, leading to our most successful launch yet. Our customer had loved their Runway pieces and came back to re purchase from our Winter 'Party' collection. We credit this collection for our growth as we tripled our customer base in December, something we are very proud of.
Our first ever Summer collection, launched March 2025. We loved designing this collection, summer has been our favourite season to design so far. We have built a strong community on our social media and this was our most anticipated launch yet! We originally planned to launch in April but, due to demand, we launched in March. Thank you so much to everyone who supports us.