All items that have been purchased between 23/03/2025 and 27/04/2025 on pre order were available for purchase for shipment between April 29th 2025 and 4th May 2025. Pre order's have began shipment and unless you are contacted via email with other information - will have shipped. You can find your tracking in your email that you used at checkout.

All items purchased after 27th April 2025 will ship within 1-2 weeks from the date of order placed. You will receive tracking to your email address used at checkout.

Our customer support team are always here to help. We use a customer support live chat, instead of email, you can find all contact information here.

If an item is pre order, it will be stated on the item page above the 'add to cart' button. You can also reach out to customer support for help and they can inform you. Items that are non pre order, ship on day of order if purchased before 1pm - otherwise they ship the following day.

In the rare case that your pre order is delayed for any reason, you will receive an email from our customer support team. Please check your junk/spam inbox for this - it will always be titled 'Nadia London | Your order.' If you need to contact us about your pre order, please contact us here.

We can of course cancel your pre order and issue a full refund, please contact customer support using our live chat here.